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Bilingual? You're Valuable

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Spanish has become the country's unofficial second language, and corporate America has responded with diversity initiatives that seek to recruit, understand and attract a Hispanic/Latino workforce, writes Graciela Kenig in her book Best Careers for Bilingual Latinos.

With more than 40 million Hispanics in the US today and an estimated annual growth rate of 4.65, the Latino community will add 1.7 million people to its population every year. This trend is creating a tremendous demand for bilingual job seekers fluent in Spanish and English.

According to Kenig and other experts, the top industries for bilingual candidates include healthcare, financial services, sales and marketing, social services and public service. The Bureau of Labor Statistics, reports that there are a number of emerging occupations in social services such as cross-cultural counselors, bilingual teachers and consumer credit counselors.

"Being fluent in Spanish is a big plus in social services," says Evie Engler, vice president for Metropolitan Family Services in Chicago, Ill. "In many of the communities we serve, our licensed clinical social workers, case workers and counselors must be bilingual to serve families in need of our counseling, mental health and financial management services."

Banks and mortgage companies seek tellers and loan officers who can converse with their Latino clients. Insurance companies need claims adjustors and administrative staff to assist in processing claims for their diverse client base. One major insurance company that pays referral fees to employees for candidates who are hired offered an additional $500 incentive if the new hire was bilingual.

Hospitals and pharmaceutical companies are experiencing some of the greatest demand for bilingual employees to better serve patients. "Being able to speak and understand our patients? native language ensures proper treatment. Patients must be able to understand medical instructions and prescription dosages and physicians need to understand symptoms and circumstances related to a patient?s condition," noted Kathy, a nurse at a suburban hospital in Chicago.

To sell goods and services to a multicultural market, corporations must hire people who understand the language and culture of their clients and their vendors. Karen, an inside sales manager in Columbia, Md., needed call center associates to process orders for paint testing equipment from business clients in Latin America. "Finding candidates who were fluent in Spanish and also had strong sales ability were two key criteria in reviewing resumes and deciding who I would interview."

In nearly every field and profession, from financial services to sales, there is a growing need to multi-lingual candidates. In addition to Spanish, companies that have offices and clients throughout the world seek employees who can speak languages from Russian to German, French and Mandarin. "Job seekers who speak Japanese, Chinese and Mandarin are becoming a hot commodity among employers, particularly on the West Coast," says one recruiter from California.

Not only are bilingual skills helpful for seasoned professionals in the job market, graduates who are fluent in a second language are finding that they have an extra edge during job interviews. While bilingual skills aren't always required to land good jobs, many companies prefer to hire candidates with this added dimension.

If you are truly bilingual, that is you can speak two or more languages with equal or near equal fluency and are able to speak and perhaps also read and write more than one language very well, tell employers up-front that you have this ability. Even if your prospective employer may not have an immediate need for your multiple language capabilities, they are likely to see your fluency as an added benefit and asset in the hiring process.

Consider including this information in your cover letter and in your resume?s career or skills summary. Refer to your skills as "bilingual," or "multilingual" if you speak three or more languages. Then, list each language, including English. Be honest though. If you just had a couple of semesters of a language in high school or college, use the phrase "knowledge of..." Never overstate or understate your expertise.

Eight Tricky Interview Questions

Does the thought of going on a job interview cause your palms to sweat and your body to break out in hives? Stop itching; you're not alone.

The vast majority of job seekers admit to emotions ranging from mild uneasiness to downright panic leading up to their interviews. The good news is there have been no reported cases of job seekers who died of nervousness during a job interview. So relax and follow these simple tips for keeping your anxiety at bay before and during your interview.

First, take the proper amount of time to prepare for your interview. Being well-prepared will boost your confidence and lower your anxiety. Experts recommend that you spend at least three hours preparing for each interview.

You should draft answers to the most common interview questions and practice speaking them out loud. You also should read up on the company with which you will be interviewing and prepare some questions of your own. This lets the interviewer know that you are truly interested in the company and the position.

As a final step in your preparation, make sure you have good directions to the interview site. Some job seekers make a dry run to the interview site to ensure the directions are correct and to estimate the amount of time they will need to get to the interview on time.

Going into a job interview is often like entering the great unknown. Although every interviewer is different and questions vary from industry to industry, there are some questions that are common across the board. Reading through the following questions and developing your own answers is a good place to start in your preparation. Once you have done that, remember practice makes perfect! Nothing impresses a potential employer like being ready for whatever is thrown your way.

Why should we hire you?
Here's the chance to really sell yourself. You need to briefly and succinctly lay out your strengths, qualifications and what you can bring to the table. Be careful not to answer this question too generically, however. Nearly everyone says they are hardworking and motivated. Set yourself apart by telling the interviewer about qualities that are unique to you.

Why do you want to work here?
This is one tool interviewers use to see if you have done your homework. You should never attend an interview unless you know about the company, its direction and the industry in which it plays. If you have done your research, this question gives you an opportunity to show initiative and demonstrate how your experience and qualifications match the company's needs.

What are your greatest weaknesses?
The secret to answering this question is being honest about a weakness, but demonstrating how you have turned it into a strength. For example, if you had a problem with organization in the past, demonstrate the steps you took to more effectively keep yourself on track. This will show that you have the ability to recognize aspects of yourself that need improvement, and the initiative to make yourself better.

Why did you leave your last job?
Even if your last job ended badly, be careful about being negative in answering this question. Be as diplomatic as possible. If you do point out negative aspects of your last job, find some positives to mention as well. Complaining endlessly about your last company will not say much for your attitude.

Describe a problem situation and how you solved it.
Sometimes it is hard to come up with a response to this request, particularly if you are coming straight from college and do not have professional experience. Interviewers want to see that you can think critically and develop solutions, regardless of what kind of issue you faced. Even if your problem was not having enough time to study, describe the steps you took to prioritize your schedule. This will demonstrate that you are responsible and can think through situations on your own.

What accomplishment are you most proud of?
The secret to this question is being specific and selecting an accomplishment that relates to the position. Even if your greatest accomplishment is being on a championship high school basketball team, opt for a more professionally relevant accomplishment. Think of the qualities the company is looking for and develop an example that demonstrates how you can meet the company's needs.

What are your salary expectations?
This is one of the hardest questions, particularly for those with little experience. The first thing to do before going to your interview is to research the salary range in your field to get an idea of what you should be making. Steer clear of discussing salary specifics before receiving a job offer. Let the interviewer know that you will be open to discussing fair compensation when the time comes. If pressed for a more specific answer, always give a range, rather than a specific number.

Tell me about yourself.
While this query seems like a piece of cake, it is difficult to answer because it is so broad. The important thing to know is that the interviewer typically does not want to know about your hometown or what you do on the weekends. He or she is trying to figure you out professionally. Pick a couple of points about yourself, your professional experience and your career goals and stick to those points. Wrap up your answer by bringing up your desire to be a part of the company. If you have a solid response prepared for this question, it can lead your conversation in a direction that allows you to elaborate on your qualifications.

Kate Lorenz, CareerBuilder.com Editor

A Few Jobs that go Beyond the Daily Grind

If you crave a little more risk and excitement in your everyday life than the average Joe or Jane, 9-to-5 office jobs may leave you falling short of thrill you’re searching for.  Here are a few unlikely jobs with a sense of adventure.  While they may not always offer an adrenaline rush, they will rescue you from the confines of cube life and offer more hands approach to your working environment.

Golf-ball diver: It may seem like a simple task at first, retrieving golf balls left by the wayside in nearby ponds and on golf courses.  But before you dismiss it as a simple case of dive and conquer, consider that most work in found in Florida, and your biggest obstacle is the wildlife inhabiting the waters, which includes alligators.

Sparring partner: It may have been rated as one of the worst jobs in sports, but taking the blow for a few rounds will land you a decent amount of pay and keep you sharp on your feet.

Crime scene clean-up crew: If you have a strong stomach, working as part of the clean up crew will take you on a new scene everyday and provide a much-needed service at a rate of pay.

Retail Jobs Are in Season

CareerBuilder.com

In just a few weeks, the walkways of the nation's malls and shopping centers will be packed with anxious holiday shoppers out to find the perfect gifts. This phenomenon means one thing for job seekers across the country: increased retail opportunities.

Retail hiring managers coast to coast are gearing up for the shopping season, and are anticipating increases in hiring across the board. According to the National Retail Federation (NRF), retailers increased their staffing by 3.2 percent during the holidays in 2002, which equated to an additional 750,000 holiday jobs. Hiring managers are already reporting big plans for holiday opportunities in 2003. CareerBuilder.com's "Hiring Trends 2003" survey found that 78 percent of retail hiring managers plan to hire new employees by the end of the year, with 85 percent hoping to fill open positions in one month or less.

These seasonal retail job openings are often ideal for college students who need extra funds and will have time off during the holidays, or anyone else with immediate employment needs.

So with all of the retail opportunities out there, it's a walk in the park to nail down a position, right?

Wrong. Retailers are looking for employees who are motivated, enthusiastic, and have a good customer service attitude – not just bodies to stand behind a counter. Pursuing a retail position – even if it is a temporary holiday position – should be done with the same professionalism and dedication as any other job search. Keep in mind these tips when shopping around for a seasonal gig:

1. The squeaky wheel gets the oil.
Just like with any other job opening, persistence pays off, as does face time with the hiring manager. Don't simply fill out an application and drop it off at the front counter. Ask to speak to the manager first. Introduce yourself, let him or her know why you are interested in a position, and make sure your name is known. After your interview, be sure to send a thank you letter and follow up. Retail managers are extremely busy at any time of the year, but their time cards get even more packed during the holidays. Sometimes, a follow-up phone call can make all the difference.

2. Dress for success.
In any business, first impressions go a long way. Your image is important to retailers, particularly when you are trying to set yourself apart from the pack of others who are looking for similar holiday work. Dressing professionally, even if you are just going into the store to fill out an application, will make you stand out from the crowd. Never fill out an application or submit your resume dressed in casual attire, or worse yet, in ripped jeans and an old sweatshirt – this sends the hiring manager the impression that you do not take the opportunity seriously.

3. Act like a pro.
When you are looking for any job, it pays to be professional. This is just as true in retail. Carefully fill out your application to make sure you do not have spelling or grammatical errors. Show up early for your interview and be prepared. Alert your references to the applications you are submitting. These simple steps will demonstrate to a prospective employer that you have respect for the company and will have respect for its customers, too.

4. Take the job seriously.
If you are hired for a holiday retail position, be sure to give it your all and take it as seriously as you would any other opportunity. There are experiences to be gained from the retail environment that are extremely valuable to companies in a wide variety of industries. Qualities like customer service, effective time and stress management, teamwork and conflict resolution are all used extensively in the retail environment, and are qualities that recruiters in a wide range of businesses look for in candidates. Make the most of your retail experience and develop these qualities. They will almost certainly pay off in the future.

By following these tips, looking for opportunities early and presenting a professional image at all times, the holidays this year just might turn out to be a money maker for you, rather than a bank breaker.

When you love your boss and hate your job

According to a survey listing the worst employers of television from outplacement firm, Challenger, Gray and Christmas, C. Montgomery Burns of Fox's “The Simpsons,” and Cosmo Spacely of Hanna-Barbera's “The Jetsons,” top the list of terrible employers on T.V.

Everyone who works is likely to have had (or currently have) one bad boss or something negative to say about one of their current or previous employers.  But what do you do when you and your boss get along great but the job itself is the cause of your dissatisfaction?

Here is some advice from a Careerbuilder article on how to deal:

1. Enlist your boss's help to find another opportunity within the company: If you like your company but are just unhappy in your position, talk to your boss about alternative opportunities within the company. Chances are, your boss will be happy to help. Shawn, a travel industry marketing coordinator, loved working for her manager. She was well-compensated, highly regarded and given great projects. But with the birth of her second child, the long hours and off-site photo shoots were causing serious child-care issues. When a position within the company opened that required no travel and more regular hours, she asked her boss to sponsor her for the job posting. She got the new job and was able to negotiate a flexible schedule that allowed her to work from home one day a week.

2. Be a team player: You may hate your job, but you should never leave a good boss in the lurch. Mike, a veteran auto parts sales director, had spent nearly every week of his career on the road making sales calls. He had a great relationship with his boss, but knew that as long as he continued in sales, he would always be away from home.

Growing up in an entrepreneurial family, Mike dreamed of owning his own business. He talked with his boss about his plans to quit his job and start a car restoration shop.

Though disappointed to be losing a good employee, his boss encouraged Mike to pursue his dream. Mike was not only honest with his supervisor, but he was also a team player and stayed on for two extra months until his boss found a replacement.

Five years later, Mike's business is thriving and he's received several business referrals from his former boss.

3. Realize good opportunities can pop up anywhere: You may think that your current job is just a way to pay the bills, but remember that every job is an opportunity to make new contacts. Emma was working her way through graduate school at a record store. The work was monotonous and dull, and she knew that it was not a long-term opportunity. However, she worked hard and was a strong employee.

She kept in touch with her former boss, with whom she had built a good working relationship. Today, Emma is a stay-at-home mom and her boss is running for office in

Colorado

. Emma helps him by editing his campaign materials. This opportunity provides her with experience for her resume, keeps her active in the field of writing and editing and will be valuable when she decides to re-enter the workforce full time.

4. Do a good job -- no matter what -- and earn a life-long ally: It might be tempting to take it easy if you are in a job that you hate. But taking pride in your work -- no matter what kind of work it is -- will help you. Sarah was a recent college graduate who worked as a secretary at a financial services company in order to make ends meet. The work was not challenging and she was frustrated that she had not yet found a job within her field.

She did her job well and her boss noticed her potential. He helped her with her resume, gave her career advice, and was supportive of her aspirations. In the end, Sarah got hired at a public relations firm, a success that was helped by her boss's positive recommendation.

Remember, all experiences are what you make of them. A good boss might not be enough to keep you in one place, but can be a wonderful mentor who will play a positive role in your future.

For Love or Money

The age old debate of doing what you love or doing what makes money always produces a variety of responses, but according to a recent survey by Men’s Journal, more workers would be willing to take a pay cut if it meant a better balance between their work lives and personal fulfillment.

The survey, set to be featured in the October issue of Men’s Journal, found 55 percent of surveyed readers would be willing to take a pay cut in exchange for job satisfaction.  If the annual income was upped to $100,000, 57 percent would reconsider, with sentiments that all of their hard work would be worth the trouble, but six percent felt no amount of money could make up for their amount job frustration.

While money is one of the major factors, it’s not the only element of a job that can make or break it.  Benefits, quality work conditions, relationships at work, opportunities for growth and advancement, acknowledgement and the job itself all play a part in whether a job will be satisfying or a cause for continual stress and frustration.

So the next time you are considering a job offer, remember that a little less can go a lot farther if you’re putting in your 39-and-under or 40-plus hours in at a job that promotes a positive work environment.  But even if you find the right place, don’t rely solely on the company to make or break your work scene.  The effort shouldn’t be a one-way street.  You’re still the only one that can really make yourself happy, but having a positive work environment to start with will certainly help.

By: Candace Corner CareerBuilder.com

Changing Your Commute

Finding a job may seem frustrating, but it’s getting there on time that can cause the most stress.  Whether you’re battling road rage in gridlock traffic, fixing your flat bike tire in the middle of your morning rush or racing to the bus stop just to miss your ride into work, the daily commute can keep workers flustered.

The U.S. Census Bureau recently reported a decrease in the national average for time spent commuting to work, giving workers an extra 24 seconds each way.  While it’s true that every moment counts, the few extra seconds is hardly enough to transform a worker’s way to work from a morning mad dash into a stroll. 

And time is not the only issue.  The high price of gas may have you exploring your options, or maybe you just crave more nature-friendly means of making it to work. But if you’re looking to take a detour from your dead-end commute in favor of leaner, greener options, here are some options besides cruising to work in your car:

Rental car

Pros: You’ve got a car when you want it, but you’re not chained to all the costs of owning.

Cons: You’re subject to the hours and restrictions for price, location and availability allotted by the car rental companies.

Bottom line: If you live in an area where you don’t need a car all the time, there are options like Zip cars, alternatives to traditional rentals, ready to take you where you need to go when you need to do it and without the hassle of waiting for a taxi.

Bicycle

Pros: You’re getting exercise and your commuting done at the same time and you don’t have the aggravation of car insurance, gas bills, or expensive auto upkeep.

Cons: You have limited carrying ability for purchases and are an open target for the elements, as well as absent-minded drivers.

Bottom line: Unless you’re an avid cyclist, you may want to keep your bike commutes limited to the warmer months and bike-friendly areas until you get used to how to handle co-existing with cars on the road.  The expenses are relatively low, but make sure you get a decent lock, especially if you’re going to drop a lot of money into customizing your bike to make it more carry-on friendly. 

Public Transit

Pros: This is an option that allows you to avoid inclement weather without spending a lot of money.

Cons: Depending on where you live and your schedule, the public transit system can sometimes cost you a lot of time, even if you’re saving on money, and can run on irregular or inconvenient hours.

Bottom line: If you live in a city or an area where with proven reliability for public transportation, take advantage of it.  The extra money you pocket from avoiding parking fees could go to use to buying yourself a bike for the warmer months, or fixing your car for the winter. 

These are by no means the only alternatives to transportation, but they are among the most popular.  When it comes down to it, finding the best way to get to work all depends on location and your schedule, so you’re the one who will know what works best for you. 

That said, don’t be afraid to explore other options to see if there are any less expensive or alternate means that might work for you.  Changing your route to work to utilizing side streets may help you cut a little time off your commute, and even if you live in a suburb or rural area, there is always the option of carpooling.  Biking it to work now and again for light errands or occasional work days will still save you money and help you burn your own energy to your benefit.  Alternating the way you get to and from can do wonders for your health and your wallet, so try it out before you rely on your regular means of commuting.

Return of the Signing Bonus? Five Tips for Getting One

Rarely seen since the dot-com boom, signing bonuses are making a comeback -- sort of.

From the late 1990s until 2001, the national unemployment rate hovered around 4 percent. With business booming, employers pulled out all the stops, making sky-high salaries, stock options and signing bonuses fundamentals of offer letters.

"Back in the late '90s, companies felt they needed to move (on hiring a candidate) right away," said Dave Sanford, executive vice president of client services for Massachusetts-based contingency placement firm Winter, Wyman and Companies.

But when the country plunged into recession in 2001 and tightened the job market, fewer companies offered signing bonuses to new employees.

Now that the economy is improving, Sanford says he is seeing this incentive start to trickle back into compensation packages. But although hiring bonuses are up across most industries, they’re still the exception.

Sanford estimates that around 5 to 10 percent of his clients are offering sign-on bonuses, up from about 2 to 3 percent a few years ago.

"We were in such a deep recession in 2001 and 2002 that companies have been very conservative about throwing money around," he says. "Even now that the market’s getting better, they don’t want to be reckless. Everybody’s still watching their bottom line."

The decision to offer a sign-on bonus often boils down to supply and demand. Working in a hot industry or in-demand position can boost a candidate’s likelihood of getting a bonus upfront.

For example, the 2006 Culpepper Trends Survey on Hiring Bonuses indicated that half of all technology and life sciences companies use signing bonuses to attract candidates, with payouts ranging from $1,000 to $10,000.

Other times, hiring bonuses are offered when a candidate would have to leave something behind to join a new employer, says John Touey, a principal with Philadelphia-based retained executive search firm Salveson Stetson Group.

"(An example would be) if they are leaving mid-year or later in the year and feel they have earned a significant amount of the annual cash bonus, or they have options coming due in the near future that they will forfeit," he says. "...In other cases I have seen signing bonuses as a one-time consideration when the hiring company cannot match the annual base salary of a candidate."

To improve your chances of landing a signing bonus, heed the following tips:

1. Know what to expect.
Research the company and your industry to see whether your position or company frequently awards hiring bonuses. The Internet, industry contacts and current workers at your future employer are valuable sources of information.

2. Delay the money talk until after you get an offer. Wait until you have a written job offer before negotiating a sign-on bonus. Asking too early could make you appear difficult or greedy.

3. Be upfront. Employers are more likely to offer a sign-on bonus if accepting the offer would cause a candidate financial hardship. If you would have to forgo your year-end bonus or triple your commuting costs, say so.

4. Make sure you understand the terms.
Employers are increasingly tying a longevity clause to hiring bonuses. Find out if you will need to pay back part or all of the signing bonus if you leave before a specified period of time.

5. Remember that a signing bonus is a one-time deal.
If a company is offering a salary that seems too low, a signing bonus will only make up the difference for one year. Negotiating a more reasonable salary will have a long-term impact.

By: Laura Morsch, CareerBuilder.com writer
Laura Morsch is a writer for CareerBuilder.com. She researches and writes about job search strategy, career management, hiring trends and workplace issues.

Work and Your Daily Dozzze

Before you head downstairs and chug down your seventh cup of coffee or another triple-shot latte to overcome your post-lunch drowsiness, you may want to take a walk outside.  According to a recent study, the boost your brain needs may just be a dose of daylight. 

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The report notes the work of Gilles Vandewalle of the University of Liege, Belgium, and his colleagues, who tested the effects of daytime light exposure on the human brain and found that it impacts human regulatory systems at the behavioral and cerebral levels. 

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What all of this means for us is that if you’re job is high demand, and you’re exhausted, a little more natural daylight may be an aid to help you refrain from falling asleep at your desk.

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Of course, there are other elements that factor in to your after-lunch slump. Getting a good night’s rest is equally important.  And if you’re replacing a full night’s rest with power naps, make sure it’s making you feel refreshed afterwards.  If you’re using your lunchtime for naptime and waking up grouchier than you were before, you’re just messing with your body’s natural sleep rhythms and will keep yourself awake at night.  Watching what you’re eating will also leave you feeling less sluggish.

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It may seem like a pain to regulate your down time, but when you’re a little more bright-eyed and bushy-tailed in the morning, you’re work performance will show it.

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By: Candace Corner

CareerBuilder.com

Are You Weighing in from Work?

If the waistline on your workpants seems a little snug, you’re not alone.  According to our recent “Work and Health” survey, forty-six percent of workers reported gaining weight since starting their present jobs.  One-in-five workers say they are more than 10 pounds heavier, while nearly one-in-ten workers have packed on more than 20 pounds.

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The industries people work in also play a big role in whether or not they gain weight. Retail workers reported the smallest weight increase at 35 percent.  Sales workers had the second smallest with 39 percent reporting a weight gain.  Accounting/finance workers saw a 53 percent increase and IT workers saw a 54 percent increase.  Government workers topped the list at 57 percent.

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With long work hours and office vending machines on-hand for easy snacking, company wellness programs would lead to significant improvement, but 80 percent of workers report their companies don’t offer incentives to help them stay healthy.

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In addition, the state you live and work in could be playing a part in gaining weight.

Here are some tips Careerbuilder offer for keeping control over the battle of the bulge:

• Use your commute. If you drive to work, park farther away from the office. If you use public transportation, get off the bus or train a stop or two early and walk the rest of the way.
• Stock up on brown bags. One-third of workers say they buy their lunches instead of bringing them at least three times a week; 12 percent eat out Monday through Friday. By packing your own lunches, you can control portions and lessen the strain on both your waistband and your wallet.
• Put in some face time. Instead of relying on instant messaging or e-mail when you need to chat with a colleague, walk over and talk to them face-to-face. Those extra steps will add up.
• Only eat when you’re hungry. Many workers turn to food to ease their boredom and stress. Keep a bottle of water at your desk and drink it throughout the day to curb your urge to chow down.

Snack smart. One-third of workers say they snack at least twice a day at work, and 40 percent eat more unhealthy snacks at work than they do at home. Skip the vending machines and start packing healthier snacks like crackers or raw veggies.

By: Candace Corner CareerBuilder.com